Frequently Asked Questions

Everything you need to know about your ORLY beauty experience.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your package ships, we will send a tracking link so you can monitor its progress in real-time.

Do you offer international shipping?

Yes, we ship our beauty products worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.

What is your return policy?

We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our support team to initiate a return.

Are your products cruelty-free and vegan?

Absolutely. ORLY is committed to ethical beauty; all of our products are 100% vegan and we never test on animals.

How can I find the right shade for my skin tone?

We provide detailed swatches and descriptions for all our products. If you need personalized advice, our beauty experts are available via live chat to help you choose.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.